bet8 Privacy Policy – Your Data, Protected Every Step

When you register and use the bet8 platform, we collect certain personal information that is necessary to operate the service and keep your account secure. This includes your full name, date of birth, email address, mobile number, and a copy of a valid government-issued ID for identity verification purposes. We also collect transactional data such as deposit amounts, withdrawal requests, and betting activity, which is used to process your transactions accurately and detect any unusual account behaviour. Technical data — including your IP address, device type, browser version, and session timestamps — is automatically recorded each time you access the platform, as this helps us maintain platform stability and investigate security incidents. Any communications you send to our support team, including emails and chat messages, are retained for quality assurance and dispute resolution purposes. You are not required to provide more information than what is listed here, and we will always tell you clearly when a specific piece of information is mandatory versus optional. If you choose not to provide mandatory information, certain features of the platform — such as the ability to withdraw funds — may not be available to you until verification is complete.

The personal information we collect is used exclusively for the purposes needed to run the bet8 platform and fulfil our obligations as a licensed online gaming operator serving Filipino players. We use your registration details to create and maintain your account, verify your identity, and ensure that only eligible players aged 21 and above are using the platform. Your transactional data is used to process deposits and withdrawals accurately, generate account statements, and flag any activity that may indicate fraud or money laundering in accordance with Philippine anti-money laundering regulations. Technical data helps us diagnose platform errors, improve performance across mobile devices, and personalise your experience — for example, remembering your preferred sports markets or game categories. We may also use your contact details to send you important service notifications such as password reset requests, account verification updates, or changes to these policies; these communications are not marketing and cannot be opted out of while your account is active. If you have given explicit consent, we may occasionally send you information about new features or promotions available on the platform, and you can withdraw this consent at any time by contacting [email protected]. We do not use your data for automated decision-making that has legal or similarly significant effects on you without providing an opportunity to request human review.

bet8 does not sell, rent, or trade your personal information to third parties for commercial or marketing purposes — full stop. We do, however, share limited data with trusted service providers who help us operate the platform, such as our payment processors (GCash and bank transfer partners) who need your financial details to complete transactions, and our identity verification provider who processes your government ID on our behalf. All third-party service providers are bound by strict data processing agreements and are only permitted to use your information for the specific purpose for which it was shared. We may also be required by law to disclose certain information to Philippine regulatory authorities, law enforcement agencies, or courts if we receive a valid legal request — in such cases, we will only disclose the minimum amount of information necessary to comply. In the event that bet8's business is acquired by or merged with another company, your personal data may be transferred as part of that transaction, but the acquiring entity will be required to honour the terms of this Privacy Policy. We will never share your information with any third party for advertising targeting, data brokering, or any purpose not described in this policy. If you believe your data has been shared inappropriately, please contact us immediately at [email protected] so we can investigate and take corrective action.

We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and the bet8 platform is encrypted using industry-standard TLS (Transport Layer Security) protocols, which means your login credentials, financial details, and personal information travel over an encrypted connection at all times. Stored data is protected by access controls that limit who within the bet8 team can view sensitive player information, and access logs are maintained to detect any internal misuse. We conduct regular security reviews and vulnerability assessments to identify and address potential weaknesses before they can be exploited. Despite these measures, no digital platform can guarantee absolute security — if you suspect your account has been compromised, please change your password immediately and contact [email protected] so we can take protective action on your behalf. You also play an important role in keeping your account secure: use a strong, unique password, do not share your login credentials with anyone, and always log out of your account when using a shared or public device. We encourage all Filipino players to report any suspicious activity they notice on their account as quickly as possible.

We retain your personal information for as long as your account is active and for a period thereafter as required by Philippine law, anti-money laundering regulations, and our operational needs. Typically, account and transactional records are kept for a minimum of five years following the closure of your account to comply with applicable financial regulations. Identity verification documents are retained for the period required by our licensing obligations and are deleted securely once that period expires. If you request account closure, we will deactivate your account promptly; however, we may be legally obliged to retain certain records for the minimum statutory period even after closure. Communications with our support team are retained for up to two years for quality assurance and dispute resolution purposes, after which they are securely deleted. We periodically review the data we hold and delete information that is no longer needed or legally required. If you have questions about how long a specific category of data is retained, please email [email protected] and we will provide a clear answer.

As a player based in the Philippines, you have a number of rights regarding your personal information that we are committed to honouring in full. You have the right to access the personal data we hold about you — simply email [email protected] and we will provide a copy of your data within a reasonable timeframe. You have the right to correct any inaccurate or incomplete information on your account, which you can do directly through your account settings or by contacting our support team. You have the right to request deletion of your personal data where we no longer have a legal basis to retain it, subject to our mandatory retention obligations described above. You also have the right to object to or restrict certain types of processing, and to withdraw any consent you have previously given for optional communications. If you believe we have handled your personal data improperly, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC), the relevant regulatory authority for data protection in the country. We take all data rights requests seriously and will respond within the timeframes required by applicable law. To exercise any of these rights, reach out to [email protected] with your registered email address and a clear description of your request.

The bet8 platform uses cookies and similar technologies to deliver a functional, personalised, and secure experience for every Filipino player. Strictly necessary cookies are required for the platform to work — they handle things like keeping you logged in during a session and remembering items in your bet slip — and these cannot be disabled without affecting core functionality. Performance cookies collect anonymised data about how players navigate the platform, which pages are visited most, and where errors occur; this information is used solely to improve the platform and is never linked back to individual players. We do not use third-party advertising or tracking cookies, and we do not share cookie data with advertisers or data brokers. You can manage your cookie preferences through your browser settings at any time; however, disabling necessary cookies may limit your ability to use certain features of the platform. When you first access the platform, you will be presented with a clear cookie notice explaining what is in use. If you have questions about how cookies work on the bet8 platform specifically, the FAQ page contains additional guidance.